Line routing: one order, shipment, access, booking, and hands-on work
Carrier fulfilment.
Sourced from your stock by rule, then picked, packed, and labelled.
Access on payment.
License issued when payment clears. Refund the line and the grant revokes.
A real seat.
The seat is reserved, confirmed, and counted. Cancel in time and it goes back on sale.
Hands-on work.
Queued to whoever does the work. The rest of the order waits until it's ready.
One order record.
Every line accounted for.
Mixed carts usually scatter into fulfilment apps, booking tools, access delivery, spreadsheets, and refund notes. 11d keeps the promise, work, and reversal history on the order, with dry-runs for saved routing rules before teams rely on them.
Promise.
Promise only what can be fulfilledIntake.
Do not lose the shape of the orderPurchase.
Raise supply from demandFulfil.
Each line starts the right workReverse.
Do not refund with a blunt instrumentConnect the channels.
Keep one order model.
Shopify is the first connector. API, webhooks, and imports cover the other handoffs: channels, suppliers, finance, and reporting.
Shopify native.
Order pages show what happened: access granted, seat reserved, work queued, shipment released. Refunds use the reversal policy on the line.
Bring another channel into
the same flow.
Map catalog IDs once. New channel orders then use the same supply, routing, fulfilment, and reversal rules.
For operational handoffs.
Bring in orders, promises, sourcing, and reversals. Webhooks send the changes back out; CSV imports cover migration data and awkward edge cases.
The order should explain itself.
Why did this ship from Lyon? Why was the refund partial? Why is that booking still holding a seat? A status is not enough when a customer or finance team asks.
11d writes the rule, source, event, and exception trail into the order history, so ops can read what happened without reconstructing it from five systems.
Plain answers for ops.
What is 11d.work?
11d.work is an order management system (OMS) for merchants whose catalog mixes physical goods, digital products, services, and custom work. One order can create a shipment, grant access, reserve a seat, and open a task without losing the order history.
How is it different from a traditional OMS?
Traditional order management is built around parcels. Everything else usually gets handed to booking tools, access apps, spreadsheets, or manual notes. In 11d, access, sessions, and hands-on work stay on the order.
How does it work with Shopify?
It installs as an embedded app in the Shopify admin and sets up your workspace from the store's identity. Order work stays inside Shopify. Setup that does not belong on an order page opens in 11d from the admin.
Does it handle regular physical orders?
Yes. Multi-location inventory, available-to-promise across on-hand, inbound, and supplier stock, sourcing rules, purchase orders, receipts, and carrier handoff. The difference is that non-parcel lines do not disappear into side systems.
How does it handle returns and reverse logistics?
Each line carries its own reversal policy: return, revoke, reschedule, refund-only, or final sale. A returned item can restock, access can revoke, and a cancelled booking can release the seat without cancelling the rest of the order.
How does early access work?
Use the short form below. We reply from the ops inbox. Early access starts with install, store connection, and a first pass through real order types. We only book a call if there is something to configure together.
Run real orders
through it.
Install the app, connect the store, and test the order types that make your current stack messy. Tell us what you sell and where orders enter.